FAQ– Shoozishop

FAQ

YOUR PRODUCTS ARE READY STOCK?

Yes, all our products are ready stock.

WITHIN HOW MANY DAYS CAN I RECEIVE MY ORDER?

you may receive your order within 3-7 working days.

WHERE CAN I FIND MY TRACKING NUMBER?

Your tracking number will be sent to your registered email address or mobile phone number once your order has been successfully shipped out.

WHAT DO I DO IF THERE'S A PROBLEM WITH MY ORDER?

Our customer service are more than happy to help you. Email us at info@shoozishop.com or WhatsApp us at 011-37030398.

THE PRICE SHOWN IN THE WEBSITE IS RETAIL OR WHOLESALE?

Retail price, you may WhatsApp our customer service at 011-37030398 for any wholesale or dropship inquiries.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept Online banking or Bank Cash Deposit.

HOW MUCH IS THE SHIPPING FEE FOR WEST MALAYSIA?

For orders below RM90, the shipping fee will be RM4 to west Malaysia.

HOW MUCH IS THE SHIPPING FEE FOR EAST MALAYSIA?

For Sabah, Sarawak and Labuan, shipping costs RM8 for the first 0.50kg.

CAN I GET FREE SHIPPING?

Yes, order above RM80 benefit from Free shipping in West Malaysia.

I'VE RECEIVED AN INCORRECT ITEM IN MY ORDER

We are very sorry about that! Don’t worry kindly direct request your Return and Exchange http://return.shoozishop.com/ with photo attachment. Sit back and relax, our friendly customer service will contact you.

HOW TO RETURN AN ITEM?

The return is valid for 30 days after receiving your order. To request an exchange, please submit “RETURN & EXCHANGE” request at http://return.shoozishop.com/ We will only approve your submission if your order still covered under Return & Exchange Policy.

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